Privacy Policy

01 Introduction

This Privacy Policy explains how AltoSignal, located in the United States, collects, uses, and protects your personal information when you use our SaaS communication software. It applies to all users of our Services, including enterprises and offices across 30+ industries. For questions, contact us at [email protected] or 408-884-2591.

02 Information We Collect

We collect the following personal information:

• User account details (via Outseta, including names, email addresses, industry preferences)
• Messaging logs (content and metadata of communications, including acknowledgments and device info)
• Device information (IP address, device type, operating system)
• Analytics data (usage patterns, session duration)
• Enterprise-specific data (e.g., API access logs, role-based permissions for multi-user accounts)

This information is collected directly from you when you create an account or use our Services, and indirectly through automated technologies.

03 Use of Information

We use the collected information for the following purposes:

• To create and manage user accounts, including multi-user logins and roles
• To facilitate communication services (messaging, channel history, acknowledgments)
• To improve and personalize our Services, including customizable features and API integrations
• To conduct research and analysis for service enhancement
• To comply with legal obligations and support audit logs for enterprises

04 Sharing of Information

We may share your personal information with:

• Third-party service providers, such as Amazon Web Services (AWS) for hosting, global distribution, and on-premise/hybrid options
• Legal authorities if required by law
• Other third parties only with your consent or as necessary to fulfill the purposes outlined above, such as enterprise partners for custom integrations.

05 Data Security

We implement security measures, such as encryption, firewalls, and role-based access controls, to protect your personal information from unauthorized access or breaches. Our Services are hosted on AWS with global distribution, ensuring robust data protection. For on-premise options, we provide secure local deployments.

06 User Rights

Under applicable privacy laws, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability (where applicable)
• Opt-out of certain data uses, including through universal opt-out mechanisms (UOOMs) as required by U.S. state privacy laws

To exercise these rights, contact us at [email protected].

07 Cookies and Other Trackers

We use cookies and similar tracking technologies to collect analytics data and enhance user experience. You can manage cookie preferences through your browser settings.

08 Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect data from minors. If you believe we have collected information from a child, please contact us at [email protected] to request deletion.

09 International Data Transfers

Our data is hosted on AWS with global distribution, which may involve transferring information internationally. We ensure compliance with applicable laws, including the GDPR, by implementing appropriate safeguards for cross-border data transfers.

10 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon expiration, data is securely deleted or anonymized.

11 Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data processing activities or legal requirements. The last update date will be indicated at the top. We encourage you to review this policy regularly.

12 Contact Information

For questions or concerns, contact us at: